Older Broken Arrow couple finally relieved by air conditioning repair after home warranty issue

BROKEN ARROW, Oklahoma – A heat wave in Oklahoma makes life uncomfortable for many families, but for those with chronic health conditions, staying cool can be essential.

When the air conditioning turned off for an older couple from Broken Arrow and they felt their in-home warranty company was stuck for a repair, they called 2 News Oklahoma Problem Solvers for help.

As the scorching and sweltering summer heat of August began to creep into the Wards’ house in Broken Arrow, they knew they might be in trouble.

“A precious life is at stake,” said Judy Ward.

Judy suffers from diabetes and other health problems, but it was her husband Ronnie who suffered the most after their air conditioner went down in early August.

“He’s having trouble breathing anyway,” Judy said.

Ronnie battles lung and heart disease, has been hospitalized nine times in the past two years, they said, and takes respiratory treatments twice a day, every day. Sometimes Ronnie has trouble speaking.

“I know it was tough sometimes, especially when you’re hot,” Ronnie said. “I know other people are like that too and you have COPD and other things, a heart attack that you are recovering from.”

When they called their home warranty company to run the air conditioning, all of their network contractors were busy during the heatwave. The Wards said they were told it could take at least two weeks or more for a service call.

“It’s too long to wait, we are not financially able to go to the hotel,” Judy said.

A few windows and fans made their house barely bearable, the Wards said. Trying to speed things up, they sent American Home Shield a letter from Ronnie’s doctor, saying he cannot tolerate excessive heat. AHS then allowed services to find their own independent contractor to diagnose the problem, who told the warranty company that the entire system needed to be replaced.

“It hasn’t gone anywhere, now they want a second opinion from their people, but they don’t have anyone to come out yet.” Judy said they call AHS every day and were told they still have to wait for one of their contractors, even though it has been over three weeks.

Last summer, the company patched its AC three times, and each time, Judy said, it would stop working. “I believe they have to stick with what they say, fix it or replace it.”

At the end of her tether, Judy finally called the 2 News Oklahoma Problem Solvers.

“I thought I would at least try, for Ronnie. I’m kind of a mom bear, even though he’s my husband, we’ve been through a lot in the last couple of years.”

After hearing Judy and Ronnie’s story, 2 News Oklahoma Problem Solvers contacted American Home Shield. Good news soon followed when a supervisor called for services.

“She explained that they were going to do whatever they could to make things right, and they did it,” Ronnie said.

American Home Shield installed a new air conditioner and a new furnace.

“God has blessed us so much. We have relief and comfort again in our own home,” Judy said.

Not only did American Home Shield pay for the installation of $ 7,000, but they also offered to reimburse the Wards for these window units and the service charges they had paid. Judy and Ronnie say they couldn’t be happier now that they can focus on their health instead of the heat.

WATCH the full story on 2 Oklahoma News Monday at 6 p.m.

Contact problem solvers:

  • 918-748-1502
  • problemsolvers@kjrh.com

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